This web site makes use of Macromedia^®Flash^TM software.
You have an old version of Macromedia Flash Player that cannot play the content we've created.
Why not download and install the latest version now?
It will only take a moment.

California Teleservices, Inc.

Today's consumer is more demanding than ever. Being available 24 hours to your customer is quickly becoming expected. With CTI you are always available. We can be there when you're not. Our call center services leverage the power of the World Wide Web with leading-edge call center technology to provide unique, transparent communications solutions.

CTI provides businesses with the industry leading telephone-based customer support solution at costs far less than industry averages using custom developed technology; CTI is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, CTI can create multi-lingual customized scripts to suit the customer's specific needs. Furthermore, CTI can seamlessly integrate its solutions into the clients' systems to increase efficiencies and reduce costs.

CTI currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All CTI agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily.

CTI provides companies with results you can't ignore:

• State of the art technologies.
• Significant cost savings.
• Multi-lingual support: English, Spanish, Chinese, etc.
• Access to a large pool of highly educated 'accent minimized' agents.
• Our training is thorough and focused on your business.
• Our quality assurance process consists of daily monitoring of each agent's performance.
• Enhanced reporting capabilities.
• Remote and local live agent monitoring.
• Voice recording.
• Security.

INBOUND

Our inbound call center services include live toll-free telephone support, order taking services, real-time email response, and live online chat - each specifically designed to complement the other so you can drive more sales, increase average order sizes, and enhance your customer service.

CTI understands that your business is always changing. That is why we have designed our multi-channel call center services to provide you with maximum flexibility. We have a large pool of qualified agents who can quickly adapt to your needs. Our call center outsourcing solutions combine our fully trained, sales-focused inbound call center agents with innovative and industry leading call center technologies, boosting your sales and increasing the return on your marketing investment.

• Overflow Call Management.
• Infomercials/Direct Response.
• First Call Resolution.
• Order Taking.
• Appointment Scheduling.
• Conference And Seminar Registration.
• Help Desk Support.
• Overflow Call Management.

OUTBOUND SERVICES

CTI offers customized and cost effective outbound solutions to meet your unique needs. We have a team of professionals ready to pick up the phone and speak to your customers or the community on your behalf. Whether you need a telemarketing team to perform complex customer surveys, a strategic marketing program to improve customer growth through cross selling, or a cold-calling initiative to generate more customer leads — CTI has the expertise to deliver a solution that suits your specific needs and put you on the road to success. We excel at a wide range of outbound calling programs, including:

• Appointment Setting.
• Sales or promotions announcements.
• Market Research.
• Marketing Campaign Follow-Up.
• Fund Raising.
• Event/Seminar Invitation.
• Trade Show Follow-Up.
• Database Update and Cleansing.
• Surveys.
• Polling.
• Promoting websites.
• Promoting political candidates or events.
• Telemarketing.
• Lead qualification.
• Lead generation.
• Credit and Collections.

At CTI, each campaign begins with close consultation and analysis to understand your business, the overall objective of your outbound campaign, and what you are trying to accomplish. We also take time to help edit your script to ensure your goals are being met while enabling our call center agents to work at the highest level of efficiency. Next, we train our agents on your specific campaign, your products and services, any possible objections, and the best approach to take with your target customer or audience.

Once your campaign has started, CTI and our call center agents will continue to refine the program. We will constantly search for new ways to make your program more efficient, increase sales, and reduce costs.

CTI will succeed at any project that requires dedicated, professional salespeople or customer service reps to pick up the phone and dial. Call us today and find out how CTI can help you!

DATABASE MARKETING SOLUTIONS

Customer data management is both an art and a science. It requires creative thinking as well as technical prowess to integrate, scrub, organize, analyze, interpret and update data from multiple sources.
Without skillful, relentless attention to detail, you jeopardize your data — the lifeblood of your marketing initiatives and customer relationships. Our methodology avoids common pitfalls, so you can begin relying on your data as a strategic business asset.

Essential Data Management Steps:

• Organize & Load Data.
• Collect & Groom Data.
• Create Intelligence.
• Mine Data.
• Coordinate Campaign Logistics.

Our emphasis shifts from project-to-project, depending upon each client's requirements. However, we're always focused on helping you get the greatest return on your data investment.

1-800 TOLL-FREE SERVICES

CTI is an enhanced services provider (ESP) of public switched telephone network (PSTN) intelligent routing, transport, and platform termination related services. CTI reduces inbound carrier 1 800 expenses while improving platform performance and reliability. The proprietary solution enables pre-paid calling card and similar businesses to offer more competitive products at reduced overhead expense.

The founders of CTI are seasoned veterans of the telecommunications industry, with integrated voice and data network, applications development, and Telecommunications Act settlement agreement expertise.

Their combined experience has enabled development of a unique and proprietary means for least-cost transport and platform processing of certain intraLATA terminating voice traffic.

CTI services include an initial study of the enterprise's telecommunications related costs to determine opportunities for re-engineering, grooming, call routing, and carrier billing related improvements. The study includes a documented read-out of existing recurring expenses, history-based forecasted network infrastructure requirements, CTI recommended actions.

Additional CTI Services:

• Outsourcing to CTI of all SMS 800 Database Resp/Org (Responsible Organization) functions, including 24x7 monitoring and maintenance. Such a service provides an additional layer of operations oversight, security, and network reliability into a platform provider's call processing capability.
• Comparative carrier competitive pricing reports quantifying facilities interconnection and per minute pricing term rates, quantity discounts, and time-bound promotions.
• Implementation of a distributed network architecture for emergency back-up and fail-safe 100% call processing.

OTHER BSP

• Medical Transcription.
• Data Entry.
• Large Volume Data Processing.
• Data Conversion.
• Web Research.
• Forms Processing.
• Software Development Services.
• Rebate Processing Services.