CALL CENTER SERVICES

Today's consumer is more demanding than ever. Being available 24 hours to your customer is quickly becoming expected. With CTI you are always available. We can be there when you're not. Our call center services leverage the power of the World Wide Web with leading-edge call center technology to provide unique, transparent communications solutions.

CTI provides businesses with the industry leading telephone-based customer support solution at costs far less than industry averages using custom developed technology;

CTI is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, CTI can create multi-lingual customized scripts to suit the customer's specific needs. Furthermore, CTI can seamlessly integrate its solutions into the clients' systems to increase efficiencies and reduce costs.

CTI currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All CTI agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily.

CTI provides companies with results you can't ignore:


State of the art technologies
Significant cost savings
Multi-lingual support: English, Spanish, Chinese, etc.
Access to a large pool of highly educated 'accent minimized' agents.
Our training is thorough and focused on your business.
Our quality assurance process consists of daily monitoring of each agent's performance.
Enhanced reporting capabilities.
Remote and local live agent monitoring.
Voice recording.
Security.